Installing and Administering LAN/9000 Software
Chapter 5 119
LAN Resources
Contacting Your HP Representative
• Create copies of any Internet Services or LAN/9000 link trace files
that were active when the problem occurred for your HP
representative to further analyze.
• In the event of a system failure, obtain a full memory dump. If the
directory /var/adm/crash exists, the HP-UX utility
/usr/sbin/savecore automatically executes during reboot to save
the memory dump. Hewlett-Packard recommends that you create the
/var/adm/crash directory after successfully installing this product.
Send the output of your system failure memory dump to your HP
representative.
• Prepare copies of the /etc/hosts and
/etc/rc.config.d/netconf files.
• For EISA only: Run the show board command of the eisa_config
utility on the LAN card and record the output.
• Run the verification command, /usr/sbin/swverify, and record
the output.
• Execute the display command of the lanadmin diagnostic on the
LAN interface and record the output.
• Record the troubleshootingflowchart number and step number where
you are unable to resolve the problem.
• Save all network log files. Make sure that ERROR and DISASTER log
classes are enabled when log files are collected.
• Execute the following commands and record the output:
netstat -s >> /tmp/filename
netstat -in >>/tmp/filename
netstat -rvn >>/tmp/filename
ndd -get /dev/tcp tcp_status >>/tmp/filename
ndd -get /dev/ip ip_ill_status >>/tmp/filename
ndd -get /dev/ip ip_ipif_status >>/tmp/filename
ndd -get /dev/ip ip_ire_status >>/tmp/filename
ndd -get /dev/ip ip_ill_config_status >> /tmp/filename
ndd -get /dev/arp arp_cache_report >> /tmp/filename
arp -an >>/tmp/filename
lanscan >>/tmp/filename
what /stand/vmunix >>/tmp/filename
uname -a >>/tmp/filename
Prepare the formatted output and a copy of the log file for your HP
representative to further analyze.