Installing and Administering LAN/9000 Software

Chapter 5 119
LAN Resources
Contacting Your HP Representative
Create copies of any Internet Services or LAN/9000 link trace files
that were active when the problem occurred for your HP
representative to further analyze.
In the event of a system failure, obtain a full memory dump. If the
directory /var/adm/crash exists, the HP-UX utility
/usr/sbin/savecore automatically executes during reboot to save
the memory dump. Hewlett-Packard recommends that you create the
/var/adm/crash directory after successfully installing this product.
Send the output of your system failure memory dump to your HP
representative.
Prepare copies of the /etc/hosts and
/etc/rc.config.d/netconf files.
For EISA only: Run the show board command of the eisa_config
utility on the LAN card and record the output.
Run the verification command, /usr/sbin/swverify, and record
the output.
Execute the display command of the lanadmin diagnostic on the
LAN interface and record the output.
Record the troubleshootingflowchart number and step number where
you are unable to resolve the problem.
Save all network log files. Make sure that ERROR and DISASTER log
classes are enabled when log files are collected.
Execute the following commands and record the output:
netstat -s >> /tmp/filename
netstat -in >>/tmp/filename
netstat -rvn >>/tmp/filename
ndd -get /dev/tcp tcp_status >>/tmp/filename
ndd -get /dev/ip ip_ill_status >>/tmp/filename
ndd -get /dev/ip ip_ipif_status >>/tmp/filename
ndd -get /dev/ip ip_ire_status >>/tmp/filename
ndd -get /dev/ip ip_ill_config_status >> /tmp/filename
ndd -get /dev/arp arp_cache_report >> /tmp/filename
arp -an >>/tmp/filename
lanscan >>/tmp/filename
what /stand/vmunix >>/tmp/filename
uname -a >>/tmp/filename
Prepare the formatted output and a copy of the log file for your HP
representative to further analyze.