Installing and Administering Internet Services

Chapter 12 465
Troubleshooting Internet Services
Chapter Overview
Chapter Overview
The strategy and tools to use while investigating the software and
hardware components are provided in this chapter.
This chapter contains the following sections:
• “Characterizing the Problem” on page 466
• “Diagnostic Tools Summary” on page 468
• “Diagnosing Repeater and Gateway Problems” on page 469
• “Flowchart Format” on page 471
• “Troubleshooting the Internet Services” on page 472
• “Reporting Problems to Your Hewlett-Packard Support Contact” on
page 485
Troubleshooting information for DDFA is documented in the DTC Device
File Access Utilities manual.
Troubleshooting information for the Secure Internet Services product is
documented in the section “Troubleshooting the Secure Internet
Services” on page 460.