HP-UX HB v13.00 Ch-15 - Serviceguard

HP-UX Handbook – Rev 13.00 Page 59 (of 108)
Chapter 15 Serviceguard
October 29, 2013
-o <dumpfile> extracts the SGFR log buffer from the core file. This extracts a SGFR
log buffer from the core, and it outputs a SGFR binary file.
2. Run the cmfmtfr command to convert the SGFR binary file, dumpfile, into readable
form. The output goes to standard output.
# /usr/contrib/bin/cmfmtfr dumpfr > dumpfr_formatted
Before Logging Serviceguard case
Download the sginfo script from ftp://hpcu:[e-mail]/sginfo (authored by Ross
Benight) and run it on a node in the cluster. It collects most all logs and configuration files
needed to help L2 and the experts identify failure causes. Normally, an ftp account on
ftp.usa.hp.com is needed to get the sginfo collection data to HP. Also provide the following
details
 Problem description including commands used, or customer goal:
o Date and time the problem first occurred (critical!):
o Error messages:
o Is the problem repeatable?
o System changes that may contribute to problem:
o Problem occurs on multiple clusters or packages?
 Is this a new implementation?
 What troubleshooting and research did you do before elevating the issue?
Solving Serviceguard Problems
Problems with Serviceguard may be of several types. The following is a list of common
categories of problem:
 Serviceguard command hangs.
 Cluster re-formations
 Serviceguard TOCs
 System administration errors.
 Package Control Script hangs.
 Package movement errors.
 Problems with VxVM disk groups.
 Node and network failures.
 Quorum Server problems.