HP-UX 11i Version 1 Installation and Update Guide, December 2003

Known Problems and Troubleshooting
Update Known Problems
Appendix B186
What To Do No action required. The ITOAgent unconfigure script generates the error
prior to the file sets being removed.
Firmware Patches Should Not Be Included
Cold-Install or Update Session
If you are migrating from either HP-UX 10.20 or HP-UX 11.0, HP
strongly recommends you do not include firmware patches while running
a cold-install or update session.
How Do You Know
If This Affects
You?
The following systems are affected:
•A-Class
•L-Class
•N-Class
Many of the HP-UX 11i v1 firmware patches rely on HP-UX 11i v1 tools
and system calls. During the cold-install or update process, your system
is still running either the 10.20 or 11.0 kernel. The firmware installation
fails because of system call differences between the HP-UX 11i v1 kernel
and older kernel versions.
What To Do: HP strongly recommends that you install any firmware patches after you
have completed the cold-install or update process and your system is
running HP-UX 11i v1. Specific HP-UX 11i v1 firmware patches are
available at the following website:
http://itresourcecenter.hp.com
Analyzing Log Files
To help identify a problem with running update-ux, remember that
errors are logged in two separate log files:
• update-ux errors:
/var/adm/sw/update-ux.log and /var/adm/sw/swagent.log
• swinstall errors:
/var/adm/sw/swinstall.log and /var/adm/sw/swagent.log
SD commands log errors to /var/adm/sw/swagent.log, plus their own
log. Simply checking more than one log file may reveal the problem you
are troubleshooting.