HP-UX 11i September 2005 Release Notes

Workstation- and Server-Specific Information

HP Instant Support Enterprise Edition

Chapter 4

• To determine which HWEnable11i bundles are needed for particular servers and

releases, refer to the HP-UX Server Enablement Matrix: HP-UX 11i v1 (B.11.11),

available at http://docs.hp.com/en/5991-1131/5991-1131.pdf.

• Also refer to the latest editions of the following documents, available at

http://docs.hp.com/en/oshpux11i.html:

— HP-UX 11i v1 Installation and Update Guide

— Read Before Installing or Updating to HP-UX 11i v1

HP Instant Support Enterprise Edition

HP Instant Support Enterprise Edition (ISEE) is a secure remote support platform for

business servers and storage devices. The HP ISEE client software is installed on each

supported device covered by an HP Support Agreement. ISEE Monitored Clients

communicate directly with the HP Support Center through the firewall and/or Web

proxy server to deliver hardware incident information to the HP support center for

reactive support. Additionally, system information is collected and can be used for

proactive support.

As of the September 2005 release of HP-UX 11i v1, ISEE is only delivered as a

default-installed product in the HP-UX 11i v1 Operating Environments. Previously, it

was available on the Support Plus media.

Summary of Change

As of the September 2005 update release of HP-UX 11i v1, ISEE version A.03.95

includes HP Runner. Runner is an availability monitoring tool for HP-UX systems that

utilizes the ISEE framework to return availability data to HP for reporting and service,

depending on contract level.

Impact

There are no impacts other than that described previously.

Compatibility

Before enabling or configuring Instant Support Enterprise Edition, verify that you have

collected the necessary information and met all of the requirements for HP-UX support

outlined in the HP Instant Support Enterprise Edition Client Installation and Upgrade

Guide, available at http://www.hp.com/learn/isee.

NOTE HP Instant Support Enterprise Edition is only supported on servers, not HP-UX

workstations.