HP-UX 11i December 2006 Release Notes

Workstation- and Server-Specific Information
HP Instant Support Enterprise Edition
Chapter 4
80
HP Instant Support Enterprise Edition
Hewlett-Packard Instant Support Enterprise Edition (ISEE) is a secure remote support
platform for business servers and storage devices. The HP ISEE client software is
installed on each supported device covered by an HP Support Agreement. ISEE
Monitored Clients communicate directly with the HP Support Center through the
firewall and/or Web proxy server to deliver hardware incident information to the HP
support center for reactive support. Additionally, system information is collected and can
be used for proactive support.
Summary of Change
ISEE has been updated to version A.03.95.500.41 to incorporate defect fixes.
Impact
There is no known impact.
Compatibility
Before enabling or configuring Instant Support Enterprise Edition, verify that you have
collected the necessary information and met all of the requirements outlined in Chapter
One and Appendix A of the HP Instant Support Enterprise Edition Client Installation
and Upgrade Guide, available at http://www.hp.com/learn/isee. Please note that HP
Instant Support Enterprise Edition is only supported on servers, not HP-UX
workstations.
Enabling ISEE
ISEE is installed in a disabled state. To enable the client complete the following steps:
1. In the file /etc/rc.config.d/hpservices.conf change the value of START_TUNER
from 0 to 1.
2. In the file /etc/rc.config.d/rstemsListener change the value of RST_LISTENER
from 0 to 1.
3. Execute /sbin/init.d/hpservices start.
4. Execute /sbin/init.d/rstemsListener start.
Configuring ISEE
The ISEE configuration process is documented in the section titled “Configuring ISEE
after an Individual Installation” in the HP Instant Support Enterprise Edition Client
Installation and Upgrade Guide. Additional information about ISEE and HP-UX servers
can be found in Appendix A.
Performance
There is no known improvement or degradation in performance.