HP-UX 11i December 2004 Release Notes

Table Of Contents
Workstation/Server Specific Information
HP Instant Support Enterprise Edition
Chapter 5
92
HP Instant Support Enterprise Edition
HP Instant Support Enterprise Edition (ISEE) is a secure remote support platform for
business servers and storage devices. The HP ISEE client software is installed on each
supported device covered by an HP Support Agreement. ISEE Monitored Clients
communicate directly with the HP Support Center through the firewall and/or Web
proxy server to deliver hardware incident information to the HP support center for
reactive support. Additionally, system information is collected and can be used for
proactive support.
new for December
2004
ISEE is now delivered as a default-installed product in the Operating Environments.
Previously, it was available on the Support Plus media.
Before enabling or configuring ISEE, verify that you have collected the necessary
information and met all of the requirements outlined in Chapter One and Appendix A of
the HP Instant Support Enterprise Edition Client Installation and Upgrade Guide,
available http://www.hp.com/learn/isee. Please note that ISEE is only supported on
servers, not HP-UX workstations.
Enabling ISEE
ISEE is installed in a disabled state. To enable the client, complete the following steps:
1. In the file /etc/rc.config.d/hpservices.conf change the value of
START_TUNER
from 0 to 1.
2. In the file /etc/rc.config.d/rstemsListener change the value of
RST_LISTENER
from 0 to 1.
3. Execute /sbin/init.d/hpservices start
4. Execute /sbin/init.d/rstemsListener start
Configuring ISEE
The ISEE configuration process is documented in the section titled “Configuring ISEE
after an Individual Installation” in the HP Instant Support Enterprise Edition Client
Installation and Upgrade Guide. Additional information about ISEE and HP-UX servers
can be found in Appendix A.
Documentation
Information about ISEE, including the HP Instant Support Enterprise Edition Client
Installation and Upgrade Guide, is available at http://www.hp.com/learn/isee.
For a complete list of ISEE-supported operating systems and hardware devices, please
view the ISEE supported products Web page at
http://www.hp.com/hps/hardware/hw_products.html.