HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues
Task Execution From The SCM GUI Fails With No Error
Chapter 3
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Task Execution From The SCM GUI Fails With No Error
Symptom A tool executed from the SCM graphical user interface encounters a fatal error. In the
tool results screen, the task Status is Failed and the Stderr and Stdout tabs are
blank.
Fix 1. Identify the TaskID in the tool results screen.
2. Display the exception output from the command line to view the error:
mxexec -l -d -I TaskID
Tomcat Fails To Start After Removing And Reinstalling
SCM
Symptom Tomcat won’t start after removing and reinstalling SCM. The catalina.out log file
contains the following error:
Keystate was tampered with, or password was incorrect.
The MxKeystorePassword is saved in several locations, and if one contains a different
password than the others, you will received this error and Tomcat will fail to start.
Fix Set a new password for the MxKeystorePassword to reestablish a common password:
/opt/mx/bin/mxpassword -m -x MxKeystorePassword=
password
where password is the new password.
Tool Ownership Issue
Once an owner is defined for a tool, all roles assigned to the tool, other than the master
role, are disabled.
Symptom Tools can be used only by the master role, regardless of other role assignments.
Verification Execute:
mxtool -lf -t
toolname | grep owner
If owner appears in the output, the tool has an owner.
Fix A trusted user must modify the tool to remove the tool owner in order for all other roles
assigned to the tool to be able to use the tool. To modify an XML tool definition:
Step 1. Extract the current tool definition from the repository into an XML file: