HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues

SCM GUI Isn’t Available

Chapter 3

SCM GUI Isn’t Available

Symptom When you navigate to http://cms_hostname:50000, the SCM GUI fails to load with

error messages such as:

The page cannot be displayed

The connection was refused

Verification Verify that your CMS is available on the network by logging on remotely through the

command line.

If your CMS is available on the network, Tomcat may not have been installed during the

SCM installation. Verify that Tomcat isn’t installed by searching on the CMS for the

Tomcat bundle:

• For HP-UX: swlist hpuxwsTomcat

• For Linux: rpm -q tomcat4 xml-commons xml-commons-apis

Fix Tomcat won’t install during the SCM installation if remnant directories exist from a

previous Tomcat installation. On the CMS:

1. Rename the following remnant directories if they exist.

/var/tomcat

/etc/tomcat

2. Reinstall SCM following the steps provided in the HP Servicecontrol Manager 3.0

User’s Guide.

ServiceGuard Manager’s ClusterManagement Tab

Missing

This issue occurs when ServiceGuard Manager A.03.00 is installed on a machine and

afterwards Servicecontrol Manager 3.0 is installed.

Symptom ServiceGuard Manager’s ClusterManagement tab isn’t available when the tool’s GUI is

launched from within Servicecontrol Manager.

Fix Execute the following command on the CMS:

/opt/mx/lbin/add_tools \

/opt/hpwebadmin/webapps/sgmgr/tools/sgmwtools_linux.xml