HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues

Removing A CMS From A Managed Node Fails

Chapter 3

If the verification steps are successful and the host is accessible from the CMS, verify

that the mxagent daemon is running on the managed node by logging onto the managed

node and executing:

ps -ef | grep mxagent

Fix • If you were unable to establish communication, verify that the managed node is

powered on, booted and has network connectivity. Then repeat the verification steps.

• If you can establish communication but the mxagent daemon isn’t running, start the

daemon:

/opt/mx/bin/mxstart

Removing A CMS From A Managed Node Fails

Symptom Attempting to remove a CMS from a managed node results in the following error:

Failed to unregister from:

cms

where

cms

is the hostname of the CMS server

Verification This issue is the result of the following sequence of actions. If you performed the

following actions in the order listed below:

1. removed SCM from the CMS while the managed node was down

2. reinstalled the CMS

3. brought the managed node back up

4. tried to remove the CMS from the managed node

Then complete the fix to resolve this issue.

Fix On the managed node:

Step 1. Remove the agent software:

• For HP-UX: swremove B8339BA

• For Linux: rpm -e mxagent

Step 2. Reinstall the agent software. Follow the Adding Managed Nodes procedure in the

Servicecontrol Manager 3.0 User’s Guide.