HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues

mxserver.bin Install Error

Chapter 3

mxserver.bin Install Error

Symptom When you execute the mxserver.bin, you get the following error:

Installing mxagent-B.03.00.00.i386-1.rpm...

error: failed dependancies: libstdc++-libc6.1-1.so.2 is needed by

mxagent-B.03.00.00

Verification Executing the command:

rpm -q compat-libstdc++

returns the message:

package compat-libstdc++ is not installed

Fix For Red Hat 7.2 and 7.3, install the package compat-libstdc++-6.2-2.9.0.16:

rpm -U compat-libstdc++-6.2-2.9.0.16.i386.rpm

Obsolete Tools Migrated from SCM 2.5

Symptom If you upgraded from SCM 2.5 to SCM 3.0, several obsolete tools were migrated as part

of the upgrade process. These tools are not supported or not applicable to SCM 3.0, and

they should be removed.

Fix apt-get Linux Management Tools

Tools associated with Debian package management. This is no longer a supported OS for

SCM 3.0. To remove the tools:

cd /var/opt/mx/tools/tools

/opt/mx/lbin/def2xml -t apt-gettools.tdef apt-gettools.xml

mxtool -rf apt-gettools.xml

Toptools Integration

SCM 3.0 does not have direct integration with Toptools. Toptools can still be used, but to

remove the Toptools integration:

cd /var/opt/mx/tools/tools

/opt/mx/lbin/def2xml -t toptools.tdef toptools.xml

mxtool -rf toptools.xml