HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues
Management Home Page Is Already Open
Chapter 3
25
Management Home Page Is Already Open
Symptom When you launch the View Management Home Page tool in the SCM GUI, you receive
the message:
The management home page for
CMS is HP Servicecontrol Manager, which
is already open.
where
CMS is the hostname of the CMS.
Verification Verify that the CMS is the selected node.
Fix SCM is the management home page for the CMS, and the SCM GUI cannot be launched
with itself. Select any other managed node instead of the CMS before running this tool.
mx.properties File Missing
Symptom All SCM commands results in the following error:
This system does not appear to be configured. Please refer to the SCM
Install Guide for steps to install and configure the SCM softare.
Verification The SCM software cannot locate the mx.properties file. Either the SCM is not installed
or mx.properties was inadvertently moved or deleted. If SCM was installed, check in
the directory /etc/opt/mx/config for the mx.properties file.
Fix •If the mx.properties file was moved to another directory and you can locate it,
move the file back to /etc/opt/mx/config. Alternatively, if there is a backup from
which the original mx.properties can be retrieved, restore it.
• If the SCM was not installed, install it. See the HP Servicecontrol Manager 3.0 User’s
Guide for details.
•If the mx.properties file was deleted, reconfigure the CMS:
mxinitconfig -a all
CAUTION Reconfiguring the CMS may cause data loss; make sure you have a backup.