HP Servicecontrol Manager 3.0 Troubleshooting Guide

Servicecontrol Manager Issues

catalina.out Log Fills Up With A Repeated Error

Chapter 3

catalina.out Log Fills Up With A Repeated Error

Symptom The catalina.out log file fills up with the following error:

can’t find tag.dat

Verification This message is generated each time you launch the View Properties tool from SCM.

Fix To suppress the message, change the logging level from 0 to 4 in the file at:

/opt/hpwebadmin/webapps/mxpropertypages/jsp/PropertyPages.jsp

Then delete the /opt/hpwebadmin/logs/catalina.out file. This file will be

automatically regenerated without the repeating message.

Command Line Tool Does Not Complete A Task

Symptom A tool execution never completes; it remains in Pending state on all nodes.

Verification The tool command line uses the shell & operator to put execution of the command in the

background.

Fix Do not use the shell & operator. Instead use the tool attribute launch to launch the

command and ignore its results.

If the tool is stuck in the Pending state, kill and restart the agents on each node that is

running the tool:

• For HP-UX: /sbin/init.d/ServCtlMgr restart agent

• For Linux: /etc/rc.d/init.d/ServCtlMgr restart agent

Configuration Failure During CMS Update

This issue applies to HP-UX only.

Symptom A failure occurs during the system startup step of “Configuring all unconfigured filesets”

when updating CMS software with software that causes a reboot.

Verification The /etc/rc.log file contains the message:

Run swconfig -x reconfigure=true ServControlMgr

Fix Execute the command:

swconfig -x reconfigure=true ServControlMgr