HP Servicecontrol Manager 3.0 Troubleshooting Guide

Operating System and Networking Issues
SuSE CMS Reporting An IP Address Instead Of A Hostname
Chapter 2
20
SuSE CMS Reporting An IP Address Instead Of A
Hostname
Symptom A SuSE CMS displays the IP addresses instead of the fully qualified DNS names in the
Name field of the SCM nodes list.
This is known to occur only on SuSE Linux, but it could occur on other systems using
IPv6.
Verification The mxgethostname command will return an IP address:
mxgethostname -n
node
where node is the hostname or IP address of a managed node.
Fix On the CMS, edit the /etc/nsswitch.conf file. Change all references of dns to dns6.
Verify the fix by repeating the mxgethostname command. This time it should return a
fully qualified DNS hostname.
SuSE System Information Missing
Symptom The Name, IP address, Type, etc. is blank in the SCM nodes list for a SuSe system.
Verification Verify the information is missing in the mxnode output:
mxnode -ld
node
where node is the hostname or IP address of a SuSE system.
Fix 1. Download and install the SuSE Linux 8.0 (i386) SNMP patch (ucdsnmp) from
www.suse.com.
2. Verify that the SuSE systems are now listed with a system name, IP address, etc.
NOTE You will experience similar symptoms when SNMP is not running on a system.