HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing HP ISEE on Windows Clients
Troubleshooting the Windows Client Installation
Appendix C
83
Troubleshooting the Windows Client Installation
The following table is a potential installation question, useful for troubleshooting your
HP ISEE installation.
Table C-1 Troubleshooting the Windows Client Installation
Problem Resolution
The Windows
Upgrade/Installation failed
with an error message that
stated one or more of the
following processes must be
stopped:
• mad.exe
• MotiveDirectory.exe
• Motive~1.exe
• mpbtn.exe
Complete the following steps:
1. Access the Windows Task Manager and end any of
the following processes:
•mad.exe
• MotiveDirectory.exe
• Motive~1.exe
• mpbtn.exe
(MotiveDirectory.exe on 64-bit machines)
NOTE: In the Task Manager window, verify that the
Show processes from all users box in the lower
left corner of the Task Manager is selected.
2. If the any of the processes cannot stop, reboot the
supported device and begin this step again.
3. Proceed to “Installing or Upgrading an Individual
Windows Client” on page 73