HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing HP ISEE on Windows Clients

Installing or Upgrading an Individual Windows Client

Appendix C

Installing or Upgrading an Individual Windows Client

1. Browse to the directory where you downloaded the ISEEPlatform.exe, during the

ISEE Client download (see “Downloading ISEE Client Software” on page 19). Double

click ISEEPlatform.exe to extract the contents.

2. Open a command prompt by clicking [Start] and selecting Run.

3. Enter command in the Open field and click [OK].

4. Run the following command:

c:\temp\ISEEPlatform\setup.exe /verbose“<path\log_name>”

Example C-1 Running the Installation Command

ISEEPlatform is the default subdirectory created when you unzip the

ISEEPlatform.exe file. If you changed the directory path, you must enter the

alternate directory to run the command in Step 4.

The <path> is the directory to which you will save your log file, and <log_name> is

the name you give your log file. In this example, the file was names install.log

and saved to the c:/temp directory. Make sure there is no space in the command

above between the quotation mark after verbose and the path.

NOTE During an Upgrade, a window may display with a Components registering

status bar. It may take up to 5 minutes before this status bar completes and a new

window displays.

5. UPGRADE ONLY: During and upgrade, you will be prompted to accept the new

version of the software (see Figure C-2). Click [Yes] to continue.

Figure C-2 Accept Upgrade Window

6. Proceed to the appropriate configuration process either, Configuring an Individual

ISEE Client or Verifying a Successful Upgrade in Chapter 2.