HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing HP ISEE on Windows Clients

Meeting ISEE Support Prerequisites for Windows

Appendix C

a. To install the Microsoft jview files browse to the directory where you downloaded

the ISEEPlatform.exe, during the ISEE Client download (see “Downloading

ISEE Client Software” on page 19). Double click ISEEPlatform.exe to extract

the contents.

b. Execute the following command from the ISEEPlatform subdirectory:

msjavx86.exe

After installing this file, you will be prompted to reboot the machine.

NOTE If you are upgrading from an old version of jview.exe, skip step c.

c. Then, from the same directory, execute:

MSJava_WindowsUpdate.exe

After installing this file, you will be prompted to reboot the machine.

NOTE ISEEPlatform is the default subdirectory created when you unzip the

ISEEPlatform.exe file. If you changed the directory path, you must browse to

the alternate directory to run the commands in steps a and b.

Additional Prerequisites for Supported HP ProLiant and

Integrity Servers

The following steps are required to support ISEE Windows clients on ProLiant and

Integrity Servers.

1. Verify that HP Insight Management Agents for supported HP ProLiants or Integrity

Servers running supported Windows Operating systems are installed on your

supported device.

NOTE You can access HP Insight Management Agents for HP ProLiant servers at:

http://h18013.www1.hp.com/products/servers/management/cim7-intermedia

te.html

2. Verify that Open Service Event Manager (OSEM) 1.3.1 or later is accessible in the

Enterprise or on the Monitored Client(s) and configured to support the ISEE

Windows Client(s).

Links to the OSEM installation components and documentation and steps to

configure OSEM support for ISEE Monitored Clients are available in

“Understanding ISEE /OSEM Support Options” on page 122.