HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing HP ISEE on Windows Clients

Meeting ISEE Support Prerequisites for Windows

Appendix C

NOTE Make sure advanced options, search subfolders and search hidden files

and folders (this last option is in Windows 2003 only) are all checked.

2. Enter jview.exe in the Search for . . . field.

3. If jview.exe is found, right click on the file and select properties.

NOTE On 32 bit systems running Windows 2000, the jview.exe file should be under:

c:\WINNT\system32.

On 32 bit systems running Windows 2003, the jview.exe file should be under:

c:\Windows\system32.

On 64 bit systems running Windows 2003, the jview.exe file should be under:

c:\Windows\SysWOW64.

4. Click the Version tab (see Figure C-1).

Figure C-1 JVIEW.EXE Properties and Version

5. If the version is 5.00.3805 or higher, move on to “Additional Prerequisites for

Supported HP ProLiant and Integrity Servers” on page 70. If the file is older than

5.00.3805 or if the file is missing from your supported device, you must install the

Microsoft jview files:

msjavx86.exe

MSJava_WindowsUpdate.exe (only if the file is missing entirely)