HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing HP ISEE on Windows Clients

Meeting ISEE Support Prerequisites for Windows

Appendix C

Meeting ISEE Support Prerequisites for Windows

Identify the Windows supported devices in your environment that will be Monitored

Clients (systems covered in your HP Support Agreement). Verify each ISEE Client

system has the minimum required disk space available and download the Client

software as described in “Downloading ISEE Client Software” on page 19. Each client

system must meet the following prerequisites for ISEE support:

NOTE For a complete list of supported Windows versions and devices, please view the ISEE

supported products web page at:

http://www.hp.com/hps/hardware/hw_products.html.

• HP NetServers or HP ProLiants running Windows 2000 Server or Advanced Server

operating systems with Service Pack 2 or greater.

NOTE Three general hardware configurations are supported for ISEE on Windows clients;

these are HP Netservers, HP ProLiant, and HP Integrity Servers. Each

configuration uses a different event management software component to submit

reactive incident to HP through ISEE. Please read the prerequisite section for your

supported hardware.

• Sufficient memory (64 MB) on each server.

• Display adapter and monitor are 1024x768 (minimum resolution is 800x600)

• Sufficient disk space (20 MB disk space) on each server to install and operate the

ISEE software.

• Sufficient memory (64 MB RAM) on each server.

CAUTION Terminal Services and Remote Desktop are not supported for the installation of ISEE on

Windows operating systems.

Verifying the Microsoft Client JVM Requirements

The Microsoft JVM file (5.00.3805 minimum) is required to successfully install ISEE.

This file is installed by default on Windows 2000 installations. However, the JRE is no

longer available from Microsoft and is not installed on some Windows platforms (such as

Windows 2003).

To determine if the JVM file is on your supported device complete the following steps:

1. Click [Start], select Search, select Files or Folders.