HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing ISEE on HP-UX Clients
Troubleshooting the HP-UX Client Installation
Appendix A
57
Troubleshooting the HP-UX Client Installation
The following table is a list of potential installation questions, useful for troubleshooting
your HP ISEE installation.
Removing HP ISEE Software
If you choose to remove the HP ISEE software from your HP-UX server, complete the
following steps:
Table A-2 Troubleshooting HP-UX Client Installation
Problem Resolution
I get an error message when
installing the HP ISEE
software on the Monitored
Clients. What is the problem?
If you see the following error message, you need to
install the OnlineDiag package. This package is
available from IPR0106 and later. After installing
OnlineDiag, you will be able to reinstall the HP
ISEE software without any problems.
ERROR: The "checkinstall" script for
"Isee_EmsListener" failed (exit code "1").
The script location was
"/var/tmp/BAAa12095/catalog/Isee_EmsListener
/pfiles/checkinstall".* This script had
errors and the execution of this product
cannot proceed until the problem is fixed.
Check the above output from the script for
further details. The prerequisite
"Sup-Tool-Mgr.STM-SHLIBS,r>=B.11.00.14.14"
for fileset
"Isee_EmsListener.ISEE_EMSLISTENER-RUN,r=B.0
1.05" cannot be successfully resolved.
ERROR: The dependencies for fileset
"Isee_EmsListener.ISEE_EMSLISTENER-RUN,r=B.0
1.05" cannot be resolved (see previous
lines). You must resolve the above
dependencies before operating on this
fileset or change the "enforce_dependencies"
option to "false".
I am experiencing problems;
however, no hardware
incidents are generated.
What is the problem?
Did you install HP Predictive Support after installing
HP ISEE on the monitored system? If so, you must
uninstall HP ISEE and HP Predictive (optional).
Then reinstall only HP ISEE. During the
installation, HP ISEE disables HP Predictive if it was
not removed.
I am experiencing problems
with the Client interface.
What should I do?
Review the Client log files. These are found at
/var/opt/hpservices/log. Entries associated to
chmod and swizzler in the mad.log are normal and
can be ignored.