HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Installing ISEE on HP-UX Clients

Preparing HP-UX Clients for Installation

Appendix A

Preparing HP-UX Clients for Installation

Before downloading or installing the HP ISEE software on your supported HP-UX

device, complete the following sections:

• “Verifying HP ISEE Software Requirements”

• “Verifying Patch Requirements”

• “Disabling HP Predictive Support from Your HP-UX Servers”

NOTE For a complete list of supported HP-UX versions and devices, please view the ISEE

supported products web page at:

http://www.hp.com/hps/hardware/hw_products.html.

Verifying HP ISEE Software Requirements

Before installing HP ISEE, verify that the following software prerequisites are met:

• The following EMS/STM versions OR HIGHER are required:

— 11.00: OnlineDiag version B.11.00.19.00 or higher

— 11.11: OnlineDiag version B.11.11.05.00 or higher

— 11.22/11.23: OnlineDiag required, any HP-UX 11.22/11.23 compatible version.

NOTE The 11.22/11.23 Client must have a Java runtime environment installed. Verify

the version is 1.2 or higher by entering:

swlist -l product | grep -i jre

Verifying Patch Requirements

Verify patch requirements on your HP-UX Clients:

Review the patch requirements and install required patches for your operating system:

http://h61001.www6.hp.com/ISEE_Support/

Disabling HP Predictive Support from Your HP-UX Servers

If HP Predictive Support is running on your HP-UX Client, HP ISEE will automatically

disable it after installation.

WARNING After HP ISEE is installed on an HP-UX Client, do not install HP Predictive

Support on that system (for example, when updating online diagnostics). If you

install HP Predictive Support on an HP ISEE monitored system, HP ISEE will

stop receiving EMS events.