HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Using HP ISEE with Your Monitored Clients
Using the ISEE User Interface
Chapter 3
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NOTE The option Support Analyst is assigned to the incident is not available
for the Advanced Configuration Monitored Clients. If you select this option, no
notification is sent when an analyst is assigned.
Figure 3-4 HP ISEE User Interface Configuration Options
3. Review the available options and change values, if necessary, to meet your enterprise
needs.
•The notification options enables you to receive e-mail notification for selected
events.
•The security options let you disable automatic execution of MAPs, require
additional notification, or restrict access to files.
CAUTION Disabling the automatic execution of MAPs or limiting ISEE’s access to the file
system may hinder your HP Support engineer from providing fast support.
•The communication options let you change your HP ISEE connection options.
Changing Your Default Configuration Options for a Multi-Client
Installation
If you have created a Customized Package to use with your existing software
distribution mechanism, you must reconfigure it to change your global company contact
information. For information, see the multi-client section of the appendix for your
supported operating system. This information will be used in subsequent installations.