HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Using HP ISEE with Your Monitored Clients
Using the ISEE User Interface
Chapter 3
40
Using the ISEE User Interface
This section includes the following tasks:
• “Starting the HP ISEE User Interface”
• “Understanding HP ISEE Incident Status”
• “Receiving a Message from an HP Support Engineer”
• “Acknowledging MAPs for an Open HP ISEE Incident”
• “Changing Your Default Password”
• “Reviewing or Changing Your Default Notification, Security, and Communication
Values”
• “Changing Your Default Configuration Options for a Multi-Client Installation”
Starting the HP ISEE User Interface
You can view a Monitored Client’s outstanding open and closed incidents, the status of
an incident, or a Monitored Client’s configuration from the HP ISEE UI. You can also
give an HP Support engineer permission to execute a MAP on a Monitored Client with
the HP ISEE UI.
Figure 3-1 Starting the HP ISEE User Interface
To start the HP ISEE UI and view incidents, complete the following steps: