HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Understanding Your ISEE Clients and Configuration Options
Establishing ISEE Monitored Clients
Chapter 1
18
Collecting Your ISEE Client Information
The following information is used to install, configure, and support each of your ISEE
Monitored Clients. Optional items are italicized.
Table 1-2 ISEE Client Customer Information
Field ISEE Client Customer Information
Operating System
a
a. Operating System: HP-UX, Linux, or Windows 2000, Windows 2003,
OpenVMS, or Tru64 UNIX.
Hostname
IP Address
b
b. IP Address: Monitored Client must have a static (non-DHCP) IP address.
Physical Location
System Handle or SAID
c
c. To identify specific information required for this field see “Understanding
Entitlement Information” on page 15.
Serial Number
d
d. To identify specific information required for your configuration see
“Understanding Entitlement Information” on page 15.
Product Number
Contact First Name, Middle
Initial (optional), and Last Name
Contact Phone
Contact Fax Number
Additional Contacts
Additional Contacts
Additional Contacts
Company Name
Company Address
SPOP Name
e
e. SPOP Name: Either the fully qualified hostname or the IP address; this field
is only required for Advanced Configuration customers.
Proxy Server Name
f
Proxy Server Port
Proxy Server User
g
Proxy Server Password