HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Understanding Your ISEE Clients and Configuration Options

Establishing ISEE Monitored Clients

Chapter 1

pre-populated. Only under unusual circumstances should the customer have to

change a product number that is automatically supplied. If you have trouble

identifying the host product number, please contact your HP representative for

help.

— Customers installing the ISEE Windows client on an SMA, which supports EVA

storage solutions, should enter the product number and serial number of one of

the EVAs into the Product ID and Serial Number fields. The product number and

serial number are found on a tag the upper rear interior of the EVA cabinet. The

product number begins with a DS-XXXXX-XX. The serial number is directly

below the product number on the same tag. Following these steps facilitates

successful entitlement for EVA incidents.

When a contract identifier changes, the information supplied to the ISEE User Interface

must be updated. Failure to update can cause ISEE to reference an expired contract. To

avoid the need to update the entitlement information when a contract identifier changes

choose to enter the warranty combination of product number and serial number even if

the entitlement type is not warranty. All support contracts can be referenced by product

number and serial number. Regardless of what kind of HP support contract you have,

ISEE will be able to find the most current one.

The Entitlement_Check incident is generated when your ISEE Client installation is

complete and displayed in the ISEE UI. The primary contact will receive an entitlement

e-mail message from the HP regional support center. If the Entitlement_Check fails or

the e-mail message indicates that the system cannot be supported, see “Troubleshooting

the ISEE Client Configuration” on page 37. If the Entitlement_Check succeeds, no

further action is required.

Understanding Scheduled Collections

Scheduling configuration collections enables HP to provide more robust troubleshooting

and support. Scheduled collections provide data that your HP support engineer can

access to run Contract Compare assessments for you. Contract Compare Assessments

are done inside of HP so that that HP customers receive the support levels they have

purchased. Additionally, Contract Compare assessments offer an organized and

consolidated overview of customer contracts and simplifies the contract management

process. For the ISEE A.03.50 release scheduled collections are supported on HP-UX,

Linux, and Windows operating systems.

After completing the initial ISEE configuration for an individual ISEE client in Chapter

2, Standard Configuration Customers can schedule system configuration collections,

by completing “Scheduling System Configuration Collections for Standard Configuration

Clients” on page 46. Scheduled collections are pre-configured with a multi-client

installation and are retained during an upgrade, so if you use either of those processes

for your installation, no additional configuration is necessary.

NOTE The first scheduled collection must run before a Contract Compare assessment can be

run. If your scheduled collection runs on a Monday at 10:00 PM, for instance, the

assessment cannot be run until the first collection is complete.

Advanced Configuration system collection is managed automatically through the SPOP

and described in the SPOP Users Guide, which can be downloaded from