HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Understanding Your ISEE Clients and Configuration Options
Establishing ISEE Monitored Clients
Chapter 1
15
Verifying Internet Connectivity for the Advanced Configuration
This process is completed after the SPOP has been configured.Validate that you can
reach the following URL (hosted on the SPOP) from a browser on each prospective ISEE
Client system.
http://<spop_hostname or IP_address>/mots/motserv
CAUTION If the connection fails, do not attempt to install ISEE software on your supported device
until connectivity is established to the SPOP.
Generally, an Advanced Configuration client will not require a Web proxy server to
communicate with the SPOP within the same network.In the unlikely event you require
a Web proxy server to enable communication from the ISEE monitored client to the
SPOP, complete the following:
• Locate Web proxy server’s fully qualified name or IP address.
• Identify the associated port number of your Web proxy server.
• Identify the Web proxy’s User name and password (if required).
• Set your ISEE Client to use the proxy as defined by your browser.
NOTE If you are installing OpenVMS clients, reference Appendix D, “Installing ISEE on
OpenVMS Clients,” on page 85, for specific non-browser Internet connection verification
steps.
Understanding Entitlement Information
Entitlement information is required to configure the ISEE Monitored Client. The
information is used to identify the customer's service contract level and help HP meet its
service obligations. HP’s customers pay for a specified service level, and Entitlement
Information enables HP to deliver to the appropriate level.
When configuring an ISEE Monitored Client using the ISEE User Interface (Figure 1-2),
various pieces of entitlement information are required:
Figure 1-2 Entitlement Information
• Country: The country supplied in the contract information must be the same country
where the host resides. In most cases, we expect the system manager to be co-located
with the host. The country is used for finding the right contract associated with the
host.