HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Understanding Your ISEE Clients and Configuration Options
Establishing ISEE Monitored Clients
Chapter 1
14
NOTE Your Web proxy server may require a user name and password. If you do not have a Web
proxy server, you must verify access to your HP Support Center.
If you have a Web proxy server, gather the following information:
• Web proxy server fully qualified name or IP address and the associated port number
of your Web proxy server.
• User name and password.
NOTE If you are installing OpenVMS clients, reference Appendix D, “Installing ISEE on
OpenVMS Clients,” on page 85, for specific non-browser Internet connection verification
steps.
If you are using a Web proxy server, configure the web browser on the supported device
to use the proxy settings. Before installing the ISEE client software, validate that you
can reach the following regional URL through Netscape or Microsoft Internet Explorer
on the supported device:
• http://isee.americas.hp.com/mots/motserv
• http://isee.europe.hp.com/mots/motserv
• http://isee.asiapac.hp.com/mots/motserv
Your browser should display a page similar to the example in Figure 1-1.
Figure 1-1 Web Proxy Server Verification
CAUTION If the connection fails, do not attempt to install ISEE software until connectivity is
established.
NOTE You may need to add the ISEE Server to your system /etc/hosts file for your Clients.
Table 1-1 HP Server Network IP Address
Europe/Middle
East/Africa
North/South America Asia-Pacific
ISEE
server
isee.europe.hp.com
192.6.126.144
isee.americas.hp.com
192.151.53.128
isee.asiapac.hp.com
192.170.77.107