HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Glossary
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Glossary
A-C
Advanced Configuration One of two HP ISEE
supported customer configurations. Much of HP
ISEE information and data transport is managed
through the Support Point of Presence (SPOP).
Command View SDM (CVSDM) A software
management application used to monitor HP storage
devices in the by detecting SNMP events. These
events trigger HP ISEE incidents.
D
Depot Server The Depot Server is an HP-UX
Software Distributor Depot Server. Software is
loaded and registered with the Software Distributor
server for installation on Monitored Clients over a
network. A Depot Server is required in the Advanced
Configuration environment and optional in the
Standard Configuration environment.
E-G
Event Monitoring System (EMS) EMS is
delivered with HP’s Support Utility Manager (STM).
EMS detects system hardware events on HP-UX
systems.
Event Monitoring System Events (EMS
Events) An actual or potential hardware fault
results in the recording of an EMS event on the
monitored system. HP ISEE detects critical EMS
Events and informs the HP Support Center of an
incident at your site.
H
HP ISEE User Interface (UI) The HP ISEE User
Interface requires Internet Explorer 5.0 or greater or
Netscape 4.51 or greater. It provides a view of your
open incidents and a historical view of resolved
incidents for a server of storage device. MAP
requests are accepted via the HP ISEE UI.
HP Support engineer HP Support engineer is a
general term that refers to any engineer providing
support to a customer through the HP ISEE
application, telephone, or in person onsite.
I-L
Instant Support Enterprise Edition (ISEE)
M-Q
Motive Application Program (MAP) Predefined
scripts designed to gather basic system information
and to diagnose hardware and software problems on
your HP ISEE Monitored Clients. MAPs are used for
incident creation, diagnostics, and telemetry
collection.
Monitored Client A Monitored Client is any server
covered by your HP Support Agreement that has HP
ISEE installed on it.
Proxy Realm A string passed in an http request
during basic authentication which defines a
protection space. Protected server resources can be
partitioned to a set of protection spaces, each with
its own authentication scheme and/or authorization
database.
S
Service Agreement IDentifier (SAID) A Service
Agreement ID (SAID) is a unique contract identifier
for an individual Support Services agreement with
Hewlett-Packard. The SAID is printed on each
agreement within the Support Access Options
sections and should be used when contacting HP for
technical Support. The SAID is a 12-digit number
that begins with 1.
Simple Network Management Protocol Events
(SNMP Events) SNMP events are hardware events
that use CVSDM intercepts to create incidents for
VA storage devices. The incidents are forwarded to
the HP Support Center.
Standard Configuration is one of two HP ISEE
supported customer configurations. The Standard
Configuration is targeted at customers with HP-UX,
Linux, and Windows servers, and storage devices
attached to supported hosts.
Support Plus Media Support Plus Media is
released quarterly for HP-UX and contains general
release patches and diagnostics.
System Handle The support contract information,
listed on the cover sheet of your HP Support
Agreement. When entering the system handle while
configuring your HP ISEE Clients, you must type it
exactly as it appears on your HP Support Agreement
adhering to letter case.