HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Understanding Your ISEE Clients and Configuration Options

Establishing ISEE Monitored Clients

Chapter 1

Establishing ISEE Monitored Clients

ISEE supports selected operating systems. Installation instructions for each supported

operating system are provided in the appendices of this guide. For a complete list of

ISEE-supported operating systems and hardware devices, please view the ISEE

supported products web page at:

http://www.hp.com/hps/hardware/hw_products.html.

For a successful ISEE installation, complete the following steps:

1. Complete the appropriate connectivity verification, either “Verifying Internet

Connectivity for the Standard Configuration” on page 13 or “Verifying Internet

Connectivity for the Advanced Configuration” on page 15.

2. Complete the section “Collecting Your ISEE Client Information” on page 18.

3. Verify that either Microsoft Internet Explorer 5.0+ or Netscape 4.51+ is accessible in

your network.

4. Locate your HP ISEE contact information and support contract information. You will

need this information during the ISEE Client installation and configuration.

NOTE Read “Understanding Entitlement Information” on page 15 to understand the

requested entitlement information.

5. Verify that Adobe Acrobat Reader® (required to view ISEE documentation) is

available in your environment.

6. From the Table of Contents, locate the correct operating system appendix, read it

thoroughly, and verify that you have met all prerequisites before installing your

ISEE client software.

NOTE If you are installing the ISEE software on a host device for a storage device (VA or

EVA) thoroughly read Appendix G, “Storage Solutions Support Software for ISEE

Clients,” on page 125 before installing the ISEE software on the host device.

7. Download and install the ISEE software as directed at both the end of this chapter

and in the appropriate appendix.

8. Complete the configuration sections in Chapter 2, “Configuring ISEE Clients,” that

correspond to your chosen installation process.

Verifying Internet Connectivity for the Standard Configuration

Each HP ISEE Standard Configuration Monitored Client must have access to the

regional HP Support Center through your Web proxy server, or you must open your

firewall to allow communication.

ISEE supports connecting directly to the Internet or connecting through a proxy server.

ISEE supports all proxy servers conforming to the HTTP/1.0 Specification. At this time,

ISEE does not support proxies using proxy auto-configuration scripts or NTLM

authentication (also known as Integrated Windows Authentication). If you are not sure if

your proxy server is supported, contact your HP Support Representative.