HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Storage Solutions Support Software for ISEE Clients
Configuring Support for Virtual Array Devices
Appendix G
127
Configuring Support for Virtual Array Devices
Virtual Array storage devices can be monitored for reactive incidents through an ISEE
Monitored Client on a VA host devices running ISEE-supported versions of HP-UX,
Linux, or Windows. VAEH software must be installed and configured on the supported
host device before the ISEE client software can be installed on the host.
Complete the following sections before proceeding with the VAEH or ISEE Client
installations:
• “Verifying Prerequisites for VA Host Devices” on page 127
• “Downloading VAEH Components” on page 127
Verifying Prerequisites for VA Host Devices
Before installing the ISEE A.03.50 Client software on any of your Virtual Array (VA)
host devices, verify that CVSDM 1.07 or greater is installed on the array host. If CVSDM
1.05 or greater is not installed on the host, the VA Event Handler, required to support
VA events with the ISEE product, will not be installed, and a support call may be
required.
The CVSDM software CD and installation guide are packaged with your VA Storage
device. If your version of CVSDM is older than 1.05, replace it with a newer version.
NOTE Events from the JBODs DS2300 and DS2405 are also supported by the VA Event
Handler, but if the JBOD is not connected to a VA array, only the JBOD event is sent to
ISEE. No additional information is gathered and sent.
Downloading VAEH Components
Complete the following steps to download the VAEH software:
1. From your internet browser access the following URL:
http://software.hp.com/
2. Click the Instant Support Enterprise Edition (ISEE) link on the Software
Depot home page.
NOTE If you cannot find the Instant Support Enterprise Edition (ISEE) link, search
for the term Instant Support Enterprise Edition using the Search feature on the
Software Depot Website.
3. Click [Receive for Free] next to the Instant Support Enterprise Edition
(ISEE) listing. The registration page appears.
4. Select the appropriate item from the drop-down list (the options include HP-UX
11.0/11i v1.0 VAEH Component, MS Windows VAEH Component, and Red
Hat Linux 7.1 or 7.2 VAEH Component).