HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Storage Solutions Support Software for ISEE Clients
Configuring Support for Enterprise Virtual Array (EVA) Devices
Appendix G
126
Configuring Support for Enterprise Virtual Array (EVA)
Devices
Enterprise Virtual Array (EVA) devices can submit reactive incidents to HP through the
ISEE Windows Client the Storage Management Appliance (SMA) host device. To enable
ISEE support for the EVA device, complete the following steps:
1. Install and configure the ISEE Windows Client on the SMA host device beginning
with Chapter 1 of this guide.
NOTE For EVA support only, disregard the Windows Client section “Additional
Prerequisites for Supported HP ProLiant and Integrity Servers” on page 70.
2. Install and configure Open Service Event Manager (OSEM) 1.3.1, or higher, on the
SMA device. You can download the OSEM software and documentation at:
http://h18000.www1.hp.com/support/svctools/
IMPORTANT After the OSEM software is installed, you must complete the SNMP Managed
Systems chapter of the OSEM setup guide to fully enable event management on the
SMA device.
3. Install and configure Web-Based Enterprise Services (WEBES) 4.3.1, or higher, on
the SMA device.
NOTE While the CCAT component is mentioned in the WEBES documentation, it is not
required for EVA support on the SMA.
You can download the WEBES 4.3.1 software and documentation at:
http://h18000.www1.hp.com/support/svctools/