HP Instant Support Enterprise Edition Client Installation and Upgrade Guide

Configuring ISEE Proxy Support
Understanding ISEE /OSEM Support Options
Appendix F
122
Understanding ISEE /OSEM Support Options
Instant Support Enterprise Edition (ISEE) works with Open Service Event Manager
(OSEM) 1.3.1 to monitor HP ProLiant systems, Legacy VAX/VMS, and Novell Netware.
ISEE/OSEM Support for ProLiant Clients with ISEE Software
For ProLiant systems running supported versions of Red Hat Linux or MS Windows, the
ISEE Client software is installed on each device. Events detected on these devices are
communicated to an OSEM component in the network to qualify the incident. The
incident is then reported to the ISEE client software and forwarded to HP Support
Center by the Monitored Client that generated it.
You may install OSEM on each supported ISEE Windows Monitored Client to run
locally, or you can install it on one ISEE Monitored Client and use it as a Management
Server for all other ISEE Windows and Linux Monitored Clients in your Enterprise. To
enable the Management Server, see “Enabling OSEM Components on the OSEM Host
Device for ISEE ProLiant Clients and Proxy Support” on page 123
In the Advanced Configuration, the ISEE SPOP meets the Windows 2000 ProLiant
requirements to host the OSEM components for supported devices. Your HP Support
Engineer will assist you with SPOP configuration for ProLiant support.
The software and documentation required to install and configure the OSEM product are
available at:
http://h18000.www1.hp.com/support/svctools/
ISEE/OSEM Proxy Support for Clients without ISEE Client
Software
For Legacy VAX/VMS, Novell Netware, and ProLiant systems running United or Suse
Linux, the ISEE Client is installed on a Windows 2000 or 2003 proxy system. An event
generated by one of these devices is communicated to an OSEM component in the
network to qualify the incident. The incident is then reported by ISEE Proxy Client to
the SPOP and then is forwarded to the HP Support Center.
To support additional Legacy VAX/VMS, Novell Netware, and ProLiant systems running
United or Suse Linux clients using a non-SPOP ProLiant system, you must have OSEM
installed on a designated Windows ProLiant system in your network. Reference
“Enabling OSEM Components on the OSEM Host Device for ISEE ProLiant Clients and
Proxy Support” on page 123 and Section 2.2 of the Open Service Event Manager User
Guide version 1.3.1, available at:
http://h18000.www1.hp.com/support/svctools/
In the Advanced Configuration, the ISEE SPOP meets the proxy server and OSEM
requirements for supported devices. However, non-ISEE client Windows ProLiants can
also fulfill these requirements. Your HP Support Engineer will complete the SPOP
configuration for Legacy VAX/VMS, Novell Netware, and ProLiant systems running
United or Suse Linux client support using the SPOP.