HP Distributed Print Service Administration Guide

Chapter 13 407
Troubleshooting
Problems with Servers
Problems with Servers
If you suspect a problem with a server, even if you have not received an
error message, you might want to look in the error logs for messages
pertaining to your problem.
This following section contains information for server problems that you
might experience.
The Active Servers Are Not Listening for Requests
Use this section when you try to do normal HPDPS commands on
running servers or their contained objects and receive the error message:
5010-414 Cannot communicate with the server.
This message usually indicates that either the server does not exist at
all, or an administrator has shut the server down. However, if the server
process is active, and the last entry in the server error log does not say
that the server was shut down, the problem is not with the server, but
with the HPDPS client daemon.
In order to fix this problem, use the pdstopd and pdstartclient
commands to stop and then start the HPDPS client. The servers will
once again respond normally.
This problem occurs when an administrator recycles the DCE daemons.
The new DCE daemons and the old HPDPS client daemon are unable to
communicate. After you recycle DCE daemons, always shut down and
then start the HPDPS client as well.
Error Returned by pdstartclient Command
If you receive the error message
DCE Name Server Unavailable
but the DCE daemons are running, an explanation is that the DCE
daemons may not be responding. A possible solution is to run
/opt/dce/bin/dce_config on the host where the error is returned and
perform these two steps: