HP Distributed Print Service Administration Guide

Chapter 13 405
Troubleshooting
Problems with Jobs
pdls -U -r brief,copy-count,job-hold Spooler1:1000000015
HPDPS displays information similar to the following:
1000000015: job-client-id = 15
1000000015: job-identifier = Spooler1:1000000015
1000000015: job-name = File1
1000000015: current-job-state = held
1000000015: intervening-jobs = 4
1000000015: printer-name-requested = LogPrt3
1000000015: printers-assigned =
1000000015: job-hold = true
1000000015.1: document-sequence-number = 1
1000000015.1: document-format = ascii
1000000015.1: document-file-name = File1
1000000015.1: copy-count = 5
This display shows you the brief listing of the job and document
attributes, and additionally shows you that the copy-count attribute
value is 5 and the job-hold attribute value is yes.
Suppose you want to change the copy-count attribute value from 5 to 2,
and then allow the job to print. Enter the command:
pdmod -x "job-hold=no copy-count=2" Spooler1:1000000015
The job is now in a pending state again and will print two document
copies.
Print Jobs Cannot Be Removed
Long print jobs cannot be removed after the printer is offline and online
again.
If a printer is non-HP and the attachment-type of the corresponding
physical printer is tcpip-bsd, it is possible that during a long print job
where the non-HP printer goes offline, after the printer comes back
online, it will not return the correct status to the HPDPS supervisor.
Some non-HP printers may not implement the tcpip-bsd protocols
correctly to handle certain error conditions. All HP-provided model files
for HP printers have been tested to assure proper operations.