HP Distributed Print Service Administration Guide

404 Chapter13
Troubleshooting
Problems with Jobs
The Job Printed with an Incorrect Document Format
Use this section if the job printed using the wrong document format and
the output contains random characters or control characters. For
example, use this section if a PostScript job printed as ASCII characters.
Check the following possibilities:
• Did the user specify a document format with the print command? If
so, have the user submit the job again. This time, tell the user not to
specify a value for the document-format attribute. This allows
HPDPS to determine the document format. For example, have the
user submit the PostScript document file File1.ps to the logical
printer LogPrtPS, using the command:
pdpr -p LogPrtPS File1.ps
• Did the user not specify a document format with the print command?
Check to see if an initial value object associated with the logical
printer is specifying a document-format.If so, have the user specify a
logical printer that does not use an initial value object.
If the document-format does not default, have the user submit the
job again. This time, tell the user to set the document-format
attribute to specify the document format that the user believes to be
correct for the job. For example, have the user submit the PostScript
document file File1 to the logical printer LogPrtPS, using the
command:
pdpr -p LogPrtPS -x "document-format=postscript" File1
The Job Attributes Are Incorrect
Use this section to correct the attributes for a job before the job prints.
If the job will print soon, first set the job-hold attribute to yes. This
prevents the job from printing before you can modify it. For example, if
the global job identifier is Spooler1:1000000015, enter:
pdmod -x "job-hold=yes" Spooler1:1000000015
Before further modifying the job, you can query its current attribute
values. You can choose to list specific attributes, or to request a brief,
verbose, or all list. You can also request any combination of these.
For example, if you want a brief listing, and also want to know the
value of the copy-count attribute and the job-hold attribute, enter: