HP Distributed Print Service Administration Guide

Chapter 13 403

Troubleshooting

Problems with Jobs

supported, submit the job again to the same logical printer using the

pdresubmit command.

For example, if the logical printer to which the user originally

submitted the jobs is LogPrt2 and the global job identiﬁer is

Spooler1:1000000015, enter:

pdresubmit LogPrt2 Spooler1:1000000015

This command results in job validation failure, and the error message

that you receive tells you which attributes are not supported.

When you know which are the affected attributes, choose between the

following courses of action:

• Use the pdresubmit command to submit the job to an alternate

logical printer.

• Use the pdmod command to change the original job so that it no

longer requests the attribute or attribute value that is not

supported.

• Use the pdset command to change a physical printer so that it

supports the attribute or attribute value.

The User Received a “job-complete” Message, But

Cannot Find a Printout

If the user receives notiﬁcation that the job is complete, the job might or

might not have completed successfully. Here are possible actions:

• Wait for the printer deviceto ﬁnish printing.The printer device might

be storing the job in its buffer before printing it.

• Check the error logs for entries relating to the job or the printers used

to print the job. See Chapter 12, “Using HPDPS Error Logs,” for

information about the error logs. The job might have encountered an

error which prevented printing the job.

• Check that the HPDPS client daemon is running. Check the error log

for entries relating to the HPDPS client. If the transfer-method of

dce-pipe-pull was speciﬁed or defaulted, the HPDPS client daemon

must be running so it can transfer the ﬁle contents to the physical

printer.