HP Distributed Print Service Administration Guide

398 Chapter13

Troubleshooting

Problems with Jobs

The Job Could Not Be Scheduled for Printing

If the user receives a notiﬁcation message stating that the job could not

be scheduled, use the pdls command to list the current-job-state and

job-state-reasons job attributes that will help you discover why.

For example, if the global job identiﬁer is Spooler1:1000000015, enter:

pdls -U -r current-job-state,\

job-state-reasons Spooler1:1000000015

unknown The unknown value indicates that the spooler has lost contact

with the physical printer that was printing the job. Wait a few

minutes and enter the pdls command again to see if the spooler

regains contact with the physical printer. If the problem is not

corrected, the state will change to timed-out.

timed-out The timed-out value indicates that the spooler has lost contact

with the physical printer that was printing the job and contact was

not re-established within the period speciﬁed in the

printer-register-threshold of the spooler.

• Use the pdls command to look at the job's

printers-assigned attribute value. This will tell you

which physical printer was printing the job.

• Use the pdls to see if the physical printer is registered with a

spooler. Refer to “Cannot Print to an Enabled Physical

Printer” earlier for more information about the physical

printer registering with the spooler.

• If the pdls of the physical printer results in an error message,

the supervisor might have shut down. If this happens, use the

pdstartsuv command to start the supervisor again.

• Tell the user what physical printer was assigned to print the

job, so they can see if the job ﬁnished printing. If it has not,

use the pdresubmit command to submit the job again.

Table 13-3 Job Attribute Values

current-job-

state

job-state-reasons Your next action: