HP Distributed Print Service Administration Guide

Chapter 13 397
Troubleshooting
Problems with Jobs
held required-reso
urces-not-sup
ported
See “The Printer Resources that the Job Requires Are Not
Supported” shortly.
held job-print-aft
er
Did the user set the job-print-after attribute with the pdpr
command? The job-print-after attribute could have been
set in an initial value object or in an attributes file. If the
job-print-after attribute was not set with the pdpr
command, use the pdls command to view the
name-of-last-accessor job attribute. For example, if the
global job identifier is Spooler1:1000000015, enter:
pdls -U -r name-of-last-accessor \
Spooler1:1000000015
Contact the person listed there to find out why he or she set the
job-print-after attribute. If you choose, use the pdmod
command to set this attribute to its default of no value. For
example, if the job identifier is Spooler1:1000000015, enter:
pdmod -x "job-print-after==" Spooler1:1000000015
retained completed-suc
cessfully
The job successfully completed processing and might or might
not have completed with errors. The job-retention-period
is non-zero. You can query the job's printers-assigned
value to see what physical printer printed the job. To discard the
retained job, use the pdrm command, setting the
job-retention-period attribute value to zero. To print the
job again, use the pdresubmit command.
retained cancelled-by-
operator or
cancelled-by-
user
The job was cancelled by the operator or user. The
job-retention-period is non-zero. You can query the job's
printers-assigned value to see if any physical printer
printed the job. To discard the retained job, use the pdrm
command, setting the job-retention-period attribute value
to zero. To print the job again, use the pdresubmit command.
Table 13-3 Job Attribute Values
current-job-
state
job-state-reasons Your next action: