HP Distributed Print Service Administration Guide

396 Chapter13
Troubleshooting
Problems with Jobs
instructions. If you cannot obtain any information about the physical
printer, the supervisor is shut down. If this is the case, use the
pdstartsuv command to start the supervisor again.
The Job's Current State is Neither Pending Nor Processing
In Table 13-5, find the listed combination of job attribute values that
matches the pdls command results, then take the suggested action.
Table 13-3 Job Attribute Values
current-job-
state
job-state-reasons Your next action:
paused Use the pdls command to view the name-of-last-accessor
job attribute. For example, if the global job identifier is
Spool1:1000000015, enter:
pdls -U -r name-of-last-accessor Spool1:1000000015
Contact the person listed there to find out why he or she paused
the job. Use -c job with the pdresume command to resume the
job. For example, if the global job identifier is
Spooler1:1000000015, enter:
pdresume -c job Spooler1:1000000015
held job-hold is set Did the user set the job-hold attribute to yes with the pdpr
command? Consider that an initial value object or an attributes
file might have set the job-hold attribute to yes. If the
job-hold attribute was not set with the pdpr command, use the
pdls command to view the name-of-last-accessor job
attribute. For example, if the global job identifier is
Spooler1:1000000015, enter:
pdls -U -r name-of-last-accessor \
Spooler1:1000000015
Contact the person listed there to find out why he or she held the
job. If you choose, use the pdmod command to set the job-hold
attribute to no. For example:
pdmod -x "job-hold=no" Spooler1:1000000015
held required-reso
urces-not-rea
dy
See “The Printer Resources that the Job Requires Are Not Ready”
shortly.