HP Distributed Print Service Administration Guide

Chapter 13 395
Troubleshooting
Problems with Jobs
For example, if the name of the alternative logical printer is LogPrt3
and the global job identifier is Spooler1:1000000015, enter:
pdresubmit LogPrt3 Spooler1:1000000015
The Current State Is "Pending" but the Job Is Not Moving in the
Queue
Use this section if the job's current-job-state attribute value is
pending, but the job is taking longer than you think it should to move to
the head of the queue and print. If the current-job-state attribute
value is other than pending or processing, see “The Job's Current State
is Neither Pending Nor Processing” shortly.
If other jobs print but the job with which you are concerned does not
move forward in the queue, this means that the physical printers
associated with the queue that are capable of printing the job are busy or
not available. Until one of these printers becomes available, the job will
not move up in the queue.
Suppose the user's job is the first job in the queue. If jobs behind the
user's job are being scheduled for printing, then the physical printer
capable of printing your user's job might not be enabled and working.
If you want to make sure that all the physical printers assigned to the
queue are enabled and working, see “Checking the Physical Printers for
a Queue” earlier in the chapter.
To make sure that the job is first to print when a physical printer that
can print it does become available, move the job to the front of the queue.
Use the pdpromote command. For example, if the global job identifier is
Spooler1:1000000015, enter:
pdpromote Spooler1:1000000015
If you choose to submit the job to an alternative logical printer, one that
sends output to some different physical printers, use the pdresubmit
command. For example, if the name of the alternative logical printer is
LogPrt3 and the global job identifier is Spooler1:1000000015, enter:
pdresubmit LogPrt3 Spooler1:1000000015
The Job's Current State Is "Processing", But There Is No Printout
If the job's current-job-state attribute value is processing, but the
printer device is not generating output, the printer might be paused or
need attention. See “The Printer Device is Not Printing” earlier for