HP Distributed Print Service Administration Guide

394 Chapter13
Troubleshooting
Problems with Jobs
Your next action depends on all the information you have about the job,
including the results the pdls command displays. Table 13-4 tells you
where in the current section to get help based on information about the
job.
The Job Is Behind Many Others in the Queue
If the intervening-jobs value is large, then the job is taking a long
time to print simply because there are many jobs before it in the queue.
Either wait for the job to move to the head of the queue and print, or:
• Use the pdpromote command to move the job to the head of the queue
so it will print sooner.
For example, if the global job identifier is Spooler1:1000000015,
enter:
pdpromote Spooler1:1000000015
• Use the pdresubmit command to submit the job to a logical printer to
send output to a queue with fewer jobs.
Table 13-2 Job Scheduling Problems and Current Job State
current-job-stat
e
Additional job information See this section:
Any state other
than pending
or processing
job-state-reasons “The Job's Current State
is Neither Pending Nor
Processing”
pending The number of intervening
jobs is large.
“The Job Is Behind Many
Others in the Queue”
pending You have queried the job
several times and the job is not
moving forward in the queue.
“The Current State Is
"Pending" but the Job Is
Not Moving in the
Queue”
processing The physical printer to which
the queue assigned the job
sends output to a printer
device that is not producing
output.
“The Job's Current State
Is "Processing", But
There Is No Printout”