HP Distributed Print Service Administration Guide

Chapter 13 393
Troubleshooting
Problems with Jobs
There are three environment variables that can determine the locale, in
order of precedence: LC_MESSAGES, LC_ALL, and LANG.
You can specify the locale for the entire system in the file
/etc/environment. A user can override this locale by specifying the
LANG environment variable in the .profile file or by exporting LANG for
a current session.
If messages are in the wrong language, check which locale has been
specified. If the locale has been changed, the corresponding message
catalogs for that language must be installed on the system for that
language to be displayed.
The Job Is Not Printing
Use this section when the logical printer accepted the job, but the job is
not scheduled for printing. Follow the steps in this section to resolve the
problem.
1. Did the user receive a notification message stating that the job could
not be scheduled? If so, see “The Job Could Not Be Scheduled for
Printing” shortly.
2. Did the user receive any other notification or error messages? If so,
enter the pdmsg command with the message number. This displays
the full message explanation, and a suggestion as to how you should
respond.
3. If the user did not receive any notification messages, or if you used
the pdmsg command and need more information, use the pdls
command on the job. List the following job attributes:
• current-job-state
• previous-job-state
• job-state-reasons
• intervening-jobs
• name-of-last-accessor
For example, if the global job identifier is Spooler1:1000000015, enter:
pdls -U -r current-job-state,previous-job-state,\
job-state-reasons,intervening-jobs,name-of-last-accessor \
Spooler1:1000000015