HP Distributed Print Service Administration Guide

388 Chapter13
Troubleshooting
Problems with Jobs
• HPDPS cannot find or cannot open the user's specified attributes file
or document file. For example, the user specified the file File1 and
received the error message:
5010-140 Cannot open file File1.
In this case, have the user check the command he or she entered for
the following items and then try the command again.
— Check the spelling of the file name
— Unless the user is issuing the command from within the directory
in which the file is stored, have the user specify the full directory
path of the file
— Make sure the user has read permission to the file
If the user still receives the error message, use your local
troubleshooting procedures to check for network problems.
• HPDPS cannot find the logical printer that the user specified. For
example, the user specified the logical printer LogPrt1, and received
the error message:
pdpr: 5010-065 Cannot find the object LogPrt1.
In this case, have the user check the spelling of the object and try the
command again. If the command still fails, look at the error logs for
the server that contains the object. See Chapter 12, “Using HPDPS
Error Logs,” for information on how to find and use server error logs.
If the object was never deleted or shut down, and yet HPDPS
commands cannot find it, suspect a network or DCE problem.
• HPDPS cannot find any physical printers associated with the
requested logical printer. For example, the user specified the logical
printer LogPrt1 and received the error message:
pdpr: 5010-550 Cannot print this job. No physical printers
are associated with LogPrt1.
If this is the case, follow these steps:
1. If you do not know what queue the logical printer is associated
with, use the pdls command to list the logical printer's
associated-queue attribute.
For example, enter:
pdls -c printer -r associated-queue LogPrt1