HP Distributed Print Service Administration Guide

Chapter 13 387

Troubleshooting

Problems with Jobs

message from the pdpr command saying that some object necessary

for printing the job, such as a ﬁle or a printer, is not found, is not

available, or cannot be opened. In this case, see “HPDPS Cannot Find

or Open a File or Object Your Job Needs” shortly.

• One of the attributes or attribute values speciﬁed in the print

command, in an initial value object, or by default is not supported by

any one or more of the following:

— the logical printer to which the user submitted the job

— any of the physical printers associated with the logical printer

— HPDPS

You know that this is the problem when the user receives an error

message regarding an attribute from the pdpr command. In this case,

see “There Is a Problem with the Attributes or Values the User

Speciﬁed” shortly.

• The user is not authorized to use the speciﬁed logical printer. You

know that this is the problem when the user receives an error

message from the pdpr command stating "you must be authorized."

In this case, see “The User Is Not Authorized to Use the Logical

Printer” shortly.

The pdpr Command Returns a “>” Instead of Creating a Job

The pdpr command must have a balanced number of single and double

quotation marks. Otherwise, the user will receive a “greater than”

symbol (>) after submitting a job.

For example, the following command is missing a trailing double

quotation mark after the second single quotation mark:

pdpr -x “job-print-after=‘06/07/97’ File1

To proceed, cancel the command using CTRL-C and re-enter it correctly.

HPDPS Cannot Find or Open a File or Object Your Job Needs

Use this section when the user receives an error message from the pdpr

command stating that some ﬁle or object necessary for printing the job,

such as a ﬁle or a printer, is not found, is not available, or cannot be

opened. The following examples describe three possible situations.