HP Distributed Print Service Administration Guide

386 Chapter13
Troubleshooting
Problems with Jobs
Problems with Jobs
If you or a user receive any error or notification messages, before going
any further with this section, use the actions suggested in “Getting Full
Descriptions for HPDPS Error and Notification Messages” earlier. If you
have done this and you need more information, or if there are no error or
notification messages associated with the problem, use this section. The
following table will help you find information on the most important
kinds of job problems:
Error Message Returns with pdpr Command Instead
of Creating a Job
Use this section if a pdpr command results in an error message
indicating a problem with the job. Any of the following reasons might be
be responsible for this situation:
• HPDPS cannot find one of the objects specified in the print command.
You know that this is the problem when the user receives an error
Problem encountered See section:
The print command immediately
displays an error message.
“Error Message Returns with pdpr
Command Instead of Creating a
Job”
The print command is accepted, but the
job is taking longer than it should to
print.
“The Job Is Not Printing”
The user receives a notification message
stating that the job could not be
scheduled.
“The Job Could Not Be Scheduled
for Printing”
The user receives a notification message
stating that the job completed, but the
user could not find a printout.
“The User Received a
“job-complete” Message, But
Cannot Find a Printout”
Long print jobs cannot be removed after
the printer goes offline and then back
online.
“Print Jobs Cannot Be Removed”