HP Distributed Print Service Administration Guide

Chapter 13 385
Troubleshooting
Problems with Physical Printers
Cannot Print to an Enabled Physical Printer
If a physical printer shows an enabled value of true, and yet you still
cannot print to that physical printer, the physical printer is probably not
registered with a queue. This might happen if the spooler containing the
queue or the supervisor containing the physical printer was recently
started or if there are DCE or network problems. Use the pdls command
to check the name of the associated queue and see if the printer has
registered with the spooler.
For example, for PhysPtr1, enter:
pdls -c printer -r registered-with-spooler PhysPtr1
Use the pddisable command and then the pdenable command to make
the physical printer try to register with the spooler's queue. If the
physical printer cannot register, you receive an error message and the
physical printer's enabled attribute value changes to false.
Use the pdmsg command and complete the suggested actions. For
additional information related to this problem, also look in the
supervisor and spooler error logs.