HP Distributed Print Service Administration Guide

384 Chapter13
Troubleshooting
Problems with Physical Printers
This display reveals that in addition to PhysPrt1, which is the timed-out
physical printer, there is a second HPDPS physical printer, PPBob,
sending output to device dev1.
In this case, you must make a policy decision about which physical
printer to delete. Before deleting a physical printer, use the pddisable
command to prevent any more jobs from being scheduled to it. Use the
pddelete command to delete the physical printer.
Once you have deleted one of the physical printers, make sure that the
jobs in the queue that formerly fed that physical printer are still able to
print on the remaining physical printer. It might be necessary to
resubmit some or all of these jobs to the logical printer that sends output
to the remaining physical printer or to another logical printer that sends
output to other physical printers capable of printing the jobs.
When a Single Printer is Listed
If there is only one physical printer, the display looks like this:
Printer Realization State Enabled Queue
-------- ----------- --------- ------- ------
PhysPrt1 physical timed-out true Queue1
Because PhysPrt1 is the only HPDPS physical printer sending output to
device dev1 and it is in the timed-out state, one or more print queues
are also sending output to dev1. In this case, you have a choice. You can:
• Use the pddelete command to delete the HPDPS physical printer
PhysPrt1. See Chapter 10, “Managing Supervisors and Physical
Printers,” for instructions on how to do this. Before deleting a
physical printer, use the pddisable command to prevent HPDPS
from scheduling any more jobs to it. Use the pddelete command to
delete the physical printer.
Once you have deleted the physical printer, you should also make
sure that all the jobs in the queue that fed that physical printer are
still able to print. It might be necessary to resubmit some or all of
these jobs.
• Find which print queues are sending output to the device, and change
or delete them so that they no longer send output to the device in
question.