HP Distributed Print Service Administration Guide

378 Chapter13
Troubleshooting
Problems with Physical Printers
Problems with Physical Printers
If you or a user receive any error or notification messages, before going
any further with this section, use the suggested action described in the
previous section “Getting Full Descriptions for HPDPS Error and
Notification Messages”. If you have done this and you need more
information, or if there are no error or notification messages associated
with the problem, use this section. The following table will help you find
information on the most important kinds of physical printer problems:
Checking the Physical Printers for a Queue
Use this section if some jobs in a queue are not moving forward. This
might indicate that the physical printers capable of supporting those jobs
are busy or not available. It might also indicate that the jobs are held,
are no longer printable, or are paused. If you suspect any of the latter
possibilities, see “Problems with Jobs” later.
If the physical printers are merely busy, there is nothing wrong. This
section tells you how to verify that all the physical printers for a given
queue are enabled.
To make sure that all the physical printers for the queue are able to
print, use the pdls command to compare the queue's assigned physical
printers with the queue's ready physical printers. To make the
comparison easier, request the output using -s column.
For example, if the name of the queue is Queue1, enter:
pdls -c queue -s column -r physical-printers-assigned,\
physical-printers-ready Queue1
There are two possible results from this command:
Problem encountered See section:
Some jobs in a queue are not moving
forward.
“Checking the Physical Printers for a
Queue”
The printer device is not printing. “The Printer Device is Not Printing”
You cannot print to an enabled
physical printer.
“Cannot Print to an Enabled Physical
Printer”