HP Distributed Print Service Administration Guide

376 Chapter13
Troubleshooting
Getting Full Descriptions for HPDPS Error and Notification Messages
Getting Full Descriptions for HPDPS Error
and Notification Messages
When you or a user receive an HPDPS error message or notification
message, use the pdmsg command to display more information. The
information about the message includes an explanation, a system action,
and a response. The response suggests things you can do to correct the
problem.
For example, suppose a user entered a pdpr command that specified
content-orientation=landscape and the command resulted in the
following error message.
pdpr: 5010-606 The value landscape that was specified
or defaulted for attribute content-orientation is not
supported by the logical printer or by any of its
associated physical printers.
To view the help information for message number 5010-606, enter:
pdmsg 5010-606
HPDPS displays information similar to the following:
5010-606 The value AttributeValue that was specified or defaulted for
attribute
AttributeName is not supported by the logical printer or
by any of its associated physical printers.
EXPLANATION: This value was specified or defaulted when the
job was submitted. Neither the logical printer nor any of its
associated physical printers support this value.
SYSTEM ACTION: HPDPS could not process the request.
RESPONSE: If submitting or resubmitting a job, modify the print
request or select a printer that supports the values. If
modifying a previously submitted job, resubmit the job to a
printer that can support the values and then modify the job.
As suggested in the RESPONSE field, either:
• have the user submit the job again, not specifying
content-orientation=landscape, or
• have the user submit the job to a different logical printer, one that
supports the value landscape for the job attribute
content-orientation.