HP-UX Secure Shell Getting Started Guide

Reporting Problems
If you are unable to troubleshoot HP-UX Secure Shell yourself, follow these steps:
1. Read the release notes for HP-UX Secure Shell to see if the problem is known. If it is, follow
the instructions offered to solve the problem.
The release notes for HP-UX Secure Shell is available at: http://www.docs.hp.com/en/
internet.html#Secure%20Shell
2. Access http://www.2itrc.hp.com and search the technical knowledge databases to determine
if the problem you are experiencing has already been reported. The type of documentation
and resources you have access to depend on your support contract level.
To search the ITRC forum for a solution, follow these steps:
a. Navigate to the ITRC Web site at: http://www2.itrc.hp.com
b. Enter keywords for the problem in the search text box.
The search results page displays solutions available in the ITRC forums, training
materials, and manuals.
NOTE: The ITRC forums offer peer-to-peer support and are free after registration.
3. Search the HP-UX Secure Shell FAQ available at: http://www.docs.hp.com/en/
internet.html#Secure%20Shell
4. If this is a new problem or if you are unable to solve the problem using the previously listed
resources, log the problem with the HP Response Center either by calling HP Support or
online through the support case manager at: http://www.2itrc.hp.com
When you contact HP support, have the following information available:
• Client debug information
Use the -vvv option to obtain the client debug output.
• Server debug information
Use the -ddd option to obtain the server debug output.
• The swlist output to identify the version of HP-UX Secure Shell.
• A copy of HP-UX Secure Shell client and server configuration files.
• A clear description of the problem.
66 Troubleshooting HP-UX Secure Shell